Terms of service

Terms and Conditions

Last Updated: [03/06/2026]

Welcome to Qassre. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. About Us

Qassre ("we", "our", "us") operates this website and provides products for sale through our online store.

2. Acceptance of Terms

By accessing, browsing, or using this website, you confirm that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with these Terms and Conditions, you must not use this website.

3. Eligibility

You must be at least 18 years old to place an order through our website. By placing an order, you confirm that you meet this requirement.

4. Products and Information

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However, we do not warrant that all information is error-free, complete, or current.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

5. Orders

All orders are subject to acceptance and availability.

Once an order is placed, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. A contract between you and Qassre is formed only when your order has been processed and dispatched.

We reserve the right to refuse, cancel, or limit any order at our sole discretion.

6. Pricing and Payment

All prices displayed on our website are shown in the applicable currency and are subject to change without notice.

Payment must be received in full before any order is processed or dispatched.

We reserve the right to cancel orders where payment cannot be verified or authorised.

7. Shipping and Delivery

Delivery times provided are estimates only.

Customers should allow up to 28 working days for delivery from the date of order confirmation.

Qassre shall not be liable for delays caused by courier services, customs inspections, supplier delays, weather conditions, public holidays, or any circumstances beyond our reasonable control.

Risk of loss and ownership of products passes to the customer upon successful delivery.

8. Returns and Refunds

Any returns and refunds are governed by our separate Refund Policy.

Products returned without prior authorisation may not be accepted.

Refunds will be processed in accordance with applicable consumer protection laws.

9. Order Cancellations

Orders may only be cancelled before processing has commenced.

Once an order has entered processing or dispatch stages, cancellation may not be possible.

10. Intellectual Property

All content on this website, including but not limited to logos, text, graphics, product images, designs, branding, software, and website content, is the property of Qassre or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written consent.

11. Prohibited Use

You agree not to:

- Use the website for unlawful purposes.
- Attempt to gain unauthorised access to our systems.
- Distribute malware, viruses, or harmful code.
- Interfere with the operation or security of the website.
- Use automated tools to scrape or collect data from the website.

12. Limitation of Liability

To the fullest extent permitted by law, Qassre shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability in connection with any order shall not exceed the amount paid by the customer for that order.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

13. Force Majeure

We shall not be responsible for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, strikes, supply chain disruptions, customs delays, internet outages, or courier failures.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of information in accordance with our Privacy Policy.

15. Changes to These Terms

We reserve the right to update, modify, or replace these Terms and Conditions at any time.

Changes become effective immediately upon publication on the website.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

For any questions regarding these Terms and Conditions, please contact us through the contact information provided on our website.

By using this website and placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.